FAQ
Why Lea&Jack?
We offer top quality genuine LEAther JACKets personalized as per your desire.
How do I get started with ordering a custom leather jacket?
Getting started is easy! Simply fill out our custom leather jacket contact form with your design preferences, sizing details, and any special requests. We'll reach out to you within 24 hours to discuss your vision further.
How can I be sure that my custom jacket will match my expectations?
We take pride in our personalized approach. Your detailed input, along with our expert design team, ensures we create a jacket that aligns perfectly with your vision. We can also provide visual mock-ups for your approval before crafting the jacket.
Can I choose specific colors and materials for my jacket?
Absolutely! You can specify your preferred leather type, color, lining material, and other design elements. If you have a specific color in mind, just let us know, and we'll do our best to match it.
What if I'm unsure about my size?
No worries! We provide a measurement guide to help you accurately determine your size. If you're still unsure, our team can assist you in selecting the right size based on your measurements.
How long will it take to receive my custom jacket?
The time frame can vary depending on the complexity of your design and our production schedule. We'll discuss the estimated delivery time when we contact you after receiving your inquiry. You should expect your jacket to be ready by 3 to 6 weeks.
Can I make changes to the design after I've submitted my request?
Yes, you can! We understand that design preferences might evolve. We'll work closely with you to finalize the design before production begins.
Is there a minimum order quantity for custom jackets?
We cater to both individual orders and group orders. Whether you need a single jacket or a larger quantity, we're here to create the perfect custom jackets for you.
How do I pay for my custom jacket?
Once we finalize the design details, we'll provide you with payment options. We accept various payment methods to ensure a smooth and secure transaction.
Where does the leather comes from?
The leather is made and manufactured by professionals in India.
What type of leather is used to make my jacket?
Lea&Jack jackets are made of lambskin. Lambskin leather is just that – leather made from the hide of young sheep. This lightweight and finely grained leather, is well known for its soft texture. It’s light, airy layered structure gives it an exceptionally soft, velvet-like texture. The natural layers also help to trap air inside the fabric, helping to keep you warm in cold climates. Our leather and craftsmanship is designed to last a lifetime.
Will Lea&Jack ship internationally?
Yes! We ship all over the world.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
Should I be concerned if my leather jacket has small lines or blemishes on the surface?
Markings such as scars, insect bites, wrinkles and veining are natural characteristics of genuine leather. Lea&Jack jackets might show more natural markings, such as insect bites, scars and stretch marks, as well as color variations. This is an indication of the authenticity of the leather, and should not be considered a defect. Actually, it should be treated as a “mark” of true, high quality leather.
Will sunlight affect the color of my jacket?
All leathers will fade by some degree over time. Leather directly exposed to sunlight will fade faster. Please be mindful of the amount of sun exposure on the jacket. Long periods of direct warm sun can darken portions of the jacket faster than indirect natural light.
How should I take care of my Jacket?
Just as with any leather products, soft leather requires care and maintenance to stay strong and beautiful over the years. Lea&Jack jackets can benefit from a good polishing with a leather conditioner.
For cleaning stains, be sure to first identify what caused the marks. If it is something greasy or oily, cover the spot with flour, cornstarch, or baby powder for two hours before rinsing with warm water and a mild soap, drying after.
For other kinds of stains, simply rinse with water, using a mild soap if the stain persists. Be very careful about trying to buff out anything that appears to be scratches, as aggressive actions could severely damage the leather.
How do I make payments using PAYPAL? How does it work?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
It's fast, easy & secure.
What are the payments methods available?
We accept Credit cards, Mastercard, Amercian Express and Paypal payments.
Can I pay using PAYPAL without having a PAYPAL account?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
What if I have more questions?
We're here to help! If you have any additional questions or concerns, please don't hesitate to reach out to our customer service team. We're dedicated to ensuring your custom jacket experience is exceptional.
Feel free to contact us if you need further assistance or have any other inquiries. We're excited to create a unique leather jacket that reflects your style and personality!
